Privacy Policy
Last updated: 14 November 2026 · Perth Pop-Up Movies (ABN 55 936 767 411)
Who we are
Information we collect
We collect information you give us when you make an enquiry, a booking or a giveaway entry:
- Name, email address and phone number (phone is optional on the contact form)
- Event address and postcode, event date, guest numbers, event type and the product you are interested in
- Payment details, which are handled by Stripe (cards, and Afterpay, Zip or Klarna where offered) or PayPal. We do not store card numbers
- Photo ID for pickup hires: we may ask to see your photo ID and take a photo of it. We use it only to confirm who is hiring the equipment and to deal with any loss or damage claim. We delete it once the equipment is returned in good order, and keep it longer only if there is a loss or damage claim
- Event photos: we may photograph events and use the photos on our website and social media. Tell us at the event or by email and we will remove a photo of you
We also collect information automatically when you visit our website. Our own analytics tool records the pages you view, how long you stay, the website you came from, your device and browser and your IP address (we also keep a hashed form of it). It sets a cookie named ppm_vid that lasts one year so we can tell repeat visits apart. If you then send an enquiry, we link your enquiry to the pages you viewed before sending it, so we can see which pages helped. We also use Google Analytics on our pages to measure traffic.
When you type an event address, the address is sent to Google Maps to suggest the address and calculate the delivery distance.
How we use your information
We use your information to:
- Process your enquiry and provide a quote
- Confirm and manage your booking and take payment
- Send confirmation emails, invoices, receipts and event reminders
- Communicate about your event before and after it occurs
- Run our giveaways and contact the winner
- Improve our website and services through analytics
We send marketing emails only if you agree, for example by ticking the box on a booking form or giveaway entry, and every marketing email has an unsubscribe link. You can also email us at any time to stop marketing. We do not sell your personal information.
AI chat assistant
Our website has an AI chat assistant. It is a computer program, not a person, and using it is optional. You can always use the contact form or call 0433 951 928 instead.
What we collect and keep: we save the whole conversation, which is everything you type, the assistant’s replies, the date and time, and any contact details you choose to give (for example your name, email address, phone number, event type, event date, suburb and number of guests). We also keep a one way scrambled code made from your internet address, so we can limit misuse. We do not keep your internet address in the chat record. The chat does not set cookies. Your browser keeps a copy of the chat in its session storage only while the tab is open, so a page change does not lose it, and closing the tab clears it.
Why: to answer your questions, to pass an enquiry to Alex when you ask the assistant to, to keep the service safe from misuse, and to check and improve the assistant.
Who sees it: Alex and anyone he authorises at Perth Pop-Up Movies. If you ask the assistant to send an enquiry or a message, the details you gave are emailed to us, and if you gave an email address we send you one confirmation email. Your messages are also sent to Z.ai (Zhipu AI) in China, the company that runs the AI model, so that it can write the replies. It handles them under its own terms and privacy policy. We do not sell chat records.
Overseas processing: because the assistant’s model runs in China, what you type in the chat is disclosed to that company there. If you are not comfortable with that, please do not use the chat and use the contact form or phone instead.
Country check: before the chat starts, your approximate country is worked out from your internet address with a country table kept on our own server (built from the free database at IP Geolocation by DB-IP), so that the chat can be kept to Australia. Nothing is asked of an outside service and the address is not stored. The only record is a daily count of how many visitors were turned away.
Distances: if you ask how far we are from a place, the place you type is sent to the OpenStreetMap services (Nominatim to find it and the OSRM route service to measure the drive). Nothing else from the chat is sent to them.
How long: chats are deleted automatically about 365 days after the last message. To have a chat deleted sooner, or to ask to see what we hold, email Admin@PerthPopUpMovies.com.au with the day and time and the first words you typed.
Please do not share card numbers, passwords, identity documents or health information in the chat. The assistant is built to refuse them, but treat the chat as not private. The chat is for adults aged 18 and over.
Accuracy: the assistant gives general information and price estimates, and it can be wrong. Prices, dates and availability are only confirmed by Alex in writing, and our Terms and Conditions apply.
GPS tracking devices on equipment
Some of our equipment has a GPS tracking device fitted to prevent theft and to help us recover equipment that is lost, stolen or not returned. The device records the location of the equipment, not of people.
We do not use it to track or monitor our customers, their guests or their events. We check an item location only if it is reported missing, is not returned as agreed or is moved without authorisation. Location data is used only for that purpose and is kept only as long as needed for it. See clauses 10.5 and 25.3 of our Terms and Conditions.
Third parties
We share information with the following providers only as needed to run our business:
- Stripe, payment processing, including Afterpay, Zip and Klarna where offered
- PayPal, payment processing
- Brevo, email delivery and our marketing and giveaway contact lists
- Google Analytics and Google Maps, website analytics and address and distance lookups
- Zoho Books, accounting and invoice records
- Z.ai (Zhipu AI), runs the AI model behind our website chat assistant, in China (see AI chat assistant above)
Some of these providers store or process information outside Australia, including in the United States, Europe and China, so your information may be sent overseas. Each provider has its own privacy policy governing how it handles your data. We do not sell personal information to any third party.